Privacy Policy

Effective date: 29 May 2026

Website:www.icebergmedia.com.au 

Business: Iceberg Media ("we", "us", "our")

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, or use our services.

1. What personal information we collect

We may collect personal information including:

  • Identity and contact details (e.g., name, business name, email address, phone number)

  • Enquiry details and communications (e.g., messages you send via forms, email, or phone)

  • Booking and project details (e.g., event date/location, shoot requirements, deliverables)

  • Billing information (e.g., invoicing details). We do not intentionally collect full payment card details via our website.

  • Website usage data (e.g., IP address, browser type, pages visited, approximate location, device identifiers)

  • Media and content you provide (e.g., files, images, brand assets)

We generally collect personal information directly from you, but we may also collect it from third parties where you have consented or where permitted by law.

2. How we collect personal information

We may collect personal information when you:

  • Visit and interact with our website

  • Submit an enquiry or request a quote

  • Book or purchase our services

  • Subscribe to updates (if available)

  • Communicate with us by email, phone, social media, or other channels

3. Why we collect, use, and disclose personal information

We collect, use, and disclose personal information to:

  • Respond to enquiries and provide quotes

  • Deliver photography, videography, podcast production, and related services

  • Manage bookings, projects, and client relationships

  • Provide customer support and communicate about your project

  • Issue invoices and manage payments

  • Improve our website, services, and customer experience

  • Maintain security, prevent fraud, and protect our legal rights

  • Comply with legal obligations

4. Legal basis and compliance

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply.

5. Cookies and analytics

Our website may use cookies and similar technologies to help the site function and to understand how visitors use the site.

  • Cookies may be used to remember preferences and improve performance.

  • You can usually disable cookies via your browser settings, but some site features may not work properly.

If we use third-party analytics tools, they may collect information about your device and browsing activity.

6. Marketing communications

We may send you marketing communications where permitted by law (for example, if you have requested information or are an existing client). You can opt out at any time by using the unsubscribe link (if provided) or contacting us.

7. Sharing personal information with third parties

We may share personal information with trusted third parties where necessary to operate our business, such as:

  • Website hosting and IT service providers

  • Cloud storage and collaboration tools

  • Editing/production tools and subcontractors (e.g., videographers, retouchers) working on your project

  • Professional advisers (e.g., accountants, lawyers)

We take reasonable steps to ensure third parties handle personal information securely.

8. Overseas disclosure

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

9. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

We keep personal information only for as long as needed for the purposes described in this policy (and as required by law), then we securely delete or de-identify it.

10. Access and correction

You may request access to personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us using the details below.

11. Complaints

If you have a complaint about how we handle personal information, please contact us and we will respond within a reasonable time. If you are not satisfied, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website.

14. Contact us

For privacy enquiries, access/correction requests, or complaints, contact:

  • Iceberg Media

  • Phone: +61 8 9417 9288